FAQ
Frequently Asked Questions (FAQ)
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What payment methods do you offer?
We accept major credit cards (Visa, MasterCard) as well as payments via PayPal. -
What are the delivery times for your items?
Our delivery times vary depending on your location. Typically, orders are shipped within 2-3 business days after confirmation and delivered within 5-10 business days, depending on the destination country. -
Is it possible to modify or cancel an order after validation?
You can modify your order as long as it has not yet been shipped. Contact our customer service at contact@galiennebeauty.com as soon as possible for any modifications. Please note that a validated order cannot be cancelled. -
How can I track the progress of my order?
Once your order has been shipped, you will receive a confirmation email with a link and tracking number allowing you to track your package. -
What to do if I receive a defective or damaged item?
We apologize for the inconvenience. Please contact our customer service at contact@galiennebeauty.com with photos of the item in question, and we will arrange a replacement. -
Do you offer discounts for new customers or subscribers?
Yes, we offer exclusive discounts for first orders and for our newsletter subscribers. Sign up on our site to never miss a special offer! -
How do I return an item?
To arrange a return, please contact our customer service at contact@galiennebeauty.com within 7 days of receipt. Items must be unused, in their original condition and packaging. -
How long does it take to get a refund?
Once your return is received and inspected, we will process your refund. The amount will be credited to your original method of payment within the next business days. -
Are return costs refunded?
Return shipping costs are non-refundable. If a refund is issued, the return shipping costs will be deducted from the total amount. -
How to contact your customer service?
For any questions or support requests, you can reach us by email at contact@galiennebeauty.com